Terms of service

1. INTRODUCTION AND ACCEPTANCE

This document is an electronic record under the Information Technology Act, 2000 and the rules made thereunder, including the Consumer Protection (E-Commerce) Rules, 2020. It is generated by a computer system and does not require physical or digital signatures. The website www.unscenenow.com (“Website”) is owned and operated by Round Corner Private Limited, a company incorporated under the Companies Act, 2013 and having its registered office at 315, Champaklal Industrial Estate, Sion East, Mumbai – 400022 (“Company”, “Unscene”, “we”, “us”, or “our”).

 

By accessing or using the Website, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions (“Terms”) together with our Privacy Policy and Return & Refund Policy. If you do not agree to these Terms, please discontinue use of the Website.

 

Unscene reserves the unrestricted right to amend, modify, suspend, or replace these Terms, in whole or in part, at any time without prior individual notice, unless required by law. The most current version shall always be available on the Website and shall supersede all prior versions. Continued access or use of the Website after the revised Terms are posted constitutes binding acceptance of such changes.

 

2. ELIGIBILITY

Please read these Terms carefully. By accessing this Website you agree to be bound by the Terms below. The Company reserves the right to alter, amend and modify these Terms at its sole discretion. If you are not agreeable to the terms and conditions we request you not to access this Website.

 

Use of the Website is permitted only to persons who can enter into legally binding contracts under the Indian Contract Act, 1872. If you are under 18 years of age, you may use the Website only under the supervision of a parent or legal guardian. If you are using the Website on behalf of a company or other entity, you represent that you are duly authorised to bind that entity to these Terms

3. USE OF THE WEBSITE

You agree to use this Website only for lawful and personal purposes. You must not upload or transmit any unlawful, defamatory, obscene, infringing, or otherwise objectionable material; attempt to gain unauthorised access to the Website or its systems; or engage in any activity that interferes with its functionality or security. We reserve the right to restrict, suspend, or terminate access if we believe you have violated these Terms or any applicable law.

4. PRODUCT INFORMATION AND ACCURACY

All products displayed on the Website are subject to availability. Prices are listed in Indian Rupees and are inclusive of all applicable taxes. Product listings constitute an invitation to offer; your order is an offer to purchase, which we accept only once the product is dispatched and you receive a confirmation email.

 

Product images and descriptions are for illustrative purposes only and may differ in colour, appearance, or texture from the actual product due to lighting or screen settings. While we take reasonable efforts to ensure accuracy, we do not guarantee that product descriptions, prices, or other content are error-free

5. ORDERS, PRICING AND PAYMENT

We reserve the right to limit or cancel any order due to unavailability, pricing or typographical errors, suspected fraud, or regulatory restrictions. In the event of cancellation after payment, please refer to the return policy.

 

You represent that all payment information provided by you is correct and that you are authorised to use the chosen payment method. By submitting an order, you authorise Unscene or its payment partners to process the relevant transaction using the payment credentials provided.

 

All payments are routed through RBI-regulated intermediaries using tokenised and PCI-DSS compliant systems. Unscene does not store full card data and bears no responsibility for any unauthorised or fraudulent use of payment instruments not directly attributable to its gross negligence or wilful misconduct. Orders may be cancelled or withheld at any time if fraudulent, incomplete, or inconsistent information is detected.

6. DELIVERY AND RISK OF LOSS

Products are shipped exclusively within India through authorised logistics partners. Any delivery timelines displayed are indicative only and do not constitute binding commitments. Risk of loss and title to the products shall pass to the customer upon delivery confirmation by the logistics partner at the shipping address provided.

 

Unscene’s liability for delayed, lost, or damaged shipments shall, in any event, be limited to replacement of the product or refund of the purchase price, at its discretion.

 

In case of delay or non-delivery, you should promptly contact our customer support team, and we will coordinate with our courier partners to resolve the issue. We remain responsible for the quality of goods supplied and will [repair, replace, or refund defective or damaged] products in accordance with our Return & Refund Policy.

7. RETURNS, EXCHANGES AND REFUND

Please refer to our detailed Return & Refund Policy, which forms part of these Terms.

8. PROMOTIONS AND MARKETING COMMUNICATIONS

By creating an account, transacting, or otherwise engaging with Unscene, you authorise us and our affiliates to communicate with you through email, SMS, phone, or instant messaging for transactional or promotional purposes, subject to your rights under applicable law.

 

You may opt out of promotional messages by following the unsubscribe mechanism included in our communications; however, Unscene retains the right to send essential operational or transactional messages. Promotional schemes, discount codes, and loyalty programmes are discretionary benefits that may be withdrawn, modified, or terminated at any time without notice or compensation. Benefits are non-encashable and non-transferable.

 

Any e-mail which is sent by the Company or through any of the websites mentioned above, its contents and attachments, if any, are intended solely for the attention of the addressee/s and may also be privileged. If you are not the addressee you may not copy, forward, disclose any part of any message received or its attachments and if you receive a message in error, please delete the said message from your system and notify us immediately. You agree and acknowledge that internet communications cannot be guaranteed to be secure or error free. Any information sent via internet could be intercepted, corrupted, lost or contain viruses. The Company and the Website therefore does not accept responsibility for any errors or omissions in messages received by you which may arise as a result of internet transmission.

9. INTELLECTUAL PROPERTY

All content on the Website, including text, images, graphics, logos, videos, and designs, is the intellectual property of Unscene or its licensors. You are granted a limited, revocable licence to access and use the Website for personal, non-commercial purposes only. You may not copy, reproduce, distribute, or modify any content without our prior written consent. Nothing in these Terms grants any right or licence to use our trademarks or copyrights without authorisation.

10. USER CONTENT AND REVIEWS

By submitting any content (including reviews, photographs, or comments), you irrevocably grant Unscene and its affiliates a perpetual, worldwide, royalty-free, sub-licensable licence to use, reproduce, modify, publish, and display such content for commercial, marketing, and operational purposes. You represent that you own or control all rights to the content you provide and that it does not infringe the rights of any third party or violate any law. We reserve the right to remove or edit user content that we consider inappropriate, misleading, or infringing. The contributor waives any moral rights to the extent permitted by law and agrees to indemnify Unscene against all third-party claims arising from such content.

11. PRIVACY AND DATA PROTECTION

Your personal information is collected and processed in accordance with our Privacy Policy, and applicable law. We use cookies and analytics tools to enhance your experience. By continuing to use the Website, you consent to such data processing.

 

Unscene processes personal data strictly for legitimate business purposes, including order fulfilment, fraud prevention, analytics, and marketing (where consented). We employ contractual and technical safeguards with our service providers, who act on our instructions only. You acknowledge and consent to cross-border storage or processing of your data where required for our operations.

 

You have rights under the Digital Personal Data Protection Act, 2023, including the right to access, correct, and withdraw consent for your personal data. Requests may be submitted to the Grievance Officer listed below. We do not knowingly process personal data of children without verifiable parental consent. You consent to cross-border processing where required for our operations and service providers, subject to appropriate safeguards.

 

Except as mandated by law, Unscene shall not be liable for unauthorised disclosure resulting from events beyond its reasonable control. We employ reasonable technical and organisational measures to protect your data but cannot guarantee absolute protection against unauthorised access or disclosure.

12. THIRD-PARTY LINKS

The Website may contain links to third-party websites or services for your convenience. We do not control or endorse such third-party content and are not responsible for their accuracy, availability, or privacy practices. Accessing such websites is at your own risk.

13. LIMITATION OF LIABILITY

The Company shall in no event be responsible or liable to you or to any third party, whether in contract, warranty, tort (including negligence) or otherwise, for any indirect, special, incidental, consequential, exemplary, liquidated or punitive damages, including but not limited to loss of profit, revenue or business, business interruption, loss of programs or information, or loss of savings, or any other damages arising - in any way, shape or form - out of the availability, use, reliance on, or inability to utilize the service arising in whole or in part from your access to this Website, your use of the service, your purchase of products through the Website or this agreement, even if the company has been advised of the possibility of such damages.

14. INDEMNITY

You agree to indemnify and hold harmless Unscene, its officers, directors, employees, and affiliates from any claims, damages, or losses arising from your breach of these Terms, misuse of the Website, or violation of applicable laws.

15. TERMINATION

We may suspend or terminate your access to the Website at any time if you breach these Terms or any applicable law. Upon termination, provisions relating to intellectual property, limitation of liability, indemnity, and governing law shall survive.

16. GOVERNING LAW AND JURISDICTION

The Company controls and operates this Website/s from its registered office in Mumbai, India, and makes no representation that these materials are appropriate or available for use in other locations. If you use this Website/s from other locations, you are responsible for compliance with applicable local laws. These Terms shall be treated as though it were executed and performed in Mumbai, India and shall be governed by and construed in accordance with the local domestic laws of India (without regard to conflict of law principles).

 

All legal proceedings arising out of or in connection with this Agreement shall be brought solely in Mumbai, India. All disputes that may arise shall be resolved in accordance with rules specified under the Indian Arbitration and Conciliation Act, 1996 and venue for arbitration shall be Mumbai. The courts in Mumbai shall have the sole jurisdiction regarding the subject matter of this Agreement.

17. GRIEVANCE REDRESSAL

Pursuant to the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, the Complaints pertaining to the products shall be forwarded to support@unscenenow.com for further review, investigation and response.

Complaints shall be acknowledged within [48] hours and ordinarily resolved within [30] days. The decision of Unscene on any grievance shall be final and binding, without prejudice to your statutory rights.

18. CONTACT INFORMATION

For queries, feedback, or assistance, please write to us at support@unscenenow.com or to Round Corner Private Limited, 315, Champaklal Industrial Estate, Sion East, Mumbai – 400022.

19. FORCE MAJEURE

Unscene shall not be liable for any delay or failure in performance caused by events beyond its reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, governmental restrictions, pandemics, industrial disputes, network or utility failures, or cyber incidents. In such events, performance timelines shall be deemed extended for the duration of the impediment.

20. SEVERABILITY

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.

21. NO WAIVER

No failure, delay, or omission by Unscene to enforce or exercise any right under these Terms shall operate as a waiver thereof. A waiver must be express and in writing to be valid.

22. ASSIGNMENT

You may not assign or transfer any rights or obligations under these Terms without Unscene’s prior written consent. Unscene may assign, delegate, or novate its rights and obligations, in whole or in part, to any affiliate or successor entity in connection with a merger, reorganisation, or sale of business, without prior notice or consent.